Terms and Conditions

Acceptance of Terms

By using https://houstondamagerestoration.com/, you agree to these Terms and Conditions as posted. If we update these Terms, your continued use of the site means you accept the revised version. Please review regularly.

Services

Houston Damage Restoration Pros provides restoration services including water, fire, mold, storm, and biohazard work. Services may include on site assessments and use of third party vendors. Availability can vary by project type, property conditions, and location.

Quotes, Billing, and Payment

Estimates are based on initial inspections and may differ from final invoices if conditions change. Change orders may apply. Deposits may be required. We accept standard payment methods. Late balances may accrue fees. Disputes must be raised within a reasonable timeframe.

Insurance and Claims Assistance

We help with documentation, photos, and reports to support insurance claims. Insurer approvals, payments, and coverage decisions are not guaranteed by Houston Damage Restoration Pros and remain the responsibility of the policyholder and insurance provider.

Scheduling, Access, and Site Conditions

Clients must provide safe access, utilities, and permissions. Work may pause for unsafe conditions, pets, minors, or undisclosed hazards. Access windows are scheduled, and crews may need flexibility to adjust times due to emergencies.

Health and Safety

Our technicians are trained to IICRC standards and follow OSHA practices. PPE, containment barriers, negative air systems, and EPA registered disinfectants are used where appropriate. We comply with local health and safety requirements in Houston, Texas.

Customer Responsibilities

Customers are expected to remove valuables when requested, disclose preexisting damage or hazardous conditions, and follow safety guidance. Instructions for drying, restricted areas, or containment must be respected to ensure safe and effective work.

Warranties and Disclaimers

We provide a limited workmanship warranty on completed services. This does not cover preexisting damage, normal wear, hidden conditions, acts of nature, or failures caused by third party materials or systems.

Limitation of Liability

Our liability is limited to the total amount paid for the specific service in question. To the fullest extent permitted by law, we are not responsible for indirect, incidental, or consequential damages.

Cancellations and Rescheduling

Customers may cancel or reschedule with notice. Fees may apply for late cancellations. Emergency services may be subject to different terms given the urgency and preparation required.

Intellectual Property

All text, images, and marks on this website belong to Houston Damage Restoration Pros or our licensors. You may not copy, distribute, or reuse these materials without written permission.

Privacy and Data

Our Privacy Policy, available on this site, explains data practices. Job photos, reports, and related documentation may be used to record work completed and for insurer review purposes.

Third Party Links and Tools

Any external resources or tools mentioned are provided for convenience. We do not control their content, and use of these resources is at your discretion and risk.

Changes to These Terms

Houston Damage Restoration Pros may update these Terms at any time. Revisions will appear on this page. Continued use of https://houstondamagerestoration.com/ after updates indicates acceptance of the new Terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Houston, Texas. Disputes will be resolved in this jurisdiction. Both parties agree to attempt good faith negotiation before pursuing formal action.

Contact

For questions or concerns about these Terms, please write to Houston Damage Restoration Pros at 1001 McKinney St #2291, Houston, TX 77002, United States.

Severability and Entire Agreement

If any provision of these Terms is found invalid, the remaining provisions remain in effect. These Terms represent the entire agreement regarding website use and our restoration services.

Force Majeure

Houston Damage Restoration Pros is not responsible for delays or failures caused by events beyond reasonable control, including natural disasters, power outages, labor disputes, or supply interruptions.