Houston does not see a normal winter freeze, but a rare hard cold snap like Winter Storm Uri in February 2021 can catch unprotected pipes off guard and leave a home flooded once the ice thaws. Crews respond fast when that happens and handle the far more common local causes of pipe failure the rest of the year.

A crew typically arrives within about an hour to confirm the water supply is off and check for any additional frozen sections still at risk of splitting as they thaw.
Standing water from the thawed break is extracted from flooring and any ceiling or wall cavity it ran through.
Wet drywall and insulation around the split are cut back to a dry line so the framing can be checked and dried properly.
Air movers and dehumidifiers dry the affected area, with moisture readings logged daily and photos compiled for the insurance claim.

While help is on the way, these first steps, done only where it is safe, limit the damage and protect the insurance claim.
Shut the supply off at the source, or close the home's main valve if the source is not obvious. Stopping the flow limits the damage more than anything else.
Switch off electricity to the affected area, but only if the breaker can be reached without standing in or touching the water.
Get a crew dispatched right away. The sooner extraction and drying begin, the more flooring, drywall, and belongings can be saved.
Take photos and a short video of the water and the affected rooms before anything is moved, so the insurance claim starts strong.
Frozen pipe water damage cleanup in Houston typically runs from about $1,500 to $6,000 for a single break, though a widespread event like Winter Storm Uri can involve multiple breaks in one home and push costs higher. The range depends on how many pipes failed, how long water ran before discovery, and how far it spread through walls, ceilings, and flooring. Because a hard freeze affects many homes across the region at once during an event like that, response is scaled accordingly, and every step is documented for the insurance claim.
Crews reach Houston, Harris County, and the surrounding Gulf Coast communities fast, from the Heights, Montrose, and River Oaks to West University Place, Bellaire, Pasadena, and South Houston. See the full list on the areas served across Houston page.
See all areas servedEvery loss is photographed, measured, and logged from the first visit, so the paperwork holds up with the insurance carrier.
Technicians follow recognized IICRC drying standards and prove it with daily moisture readings on Houston homes, not guesswork.
Emergency dispatch any hour of the day or night, with a real crew on the way across Greater Houston, not a callback in the morning.
A real crew dispatched any hour, not a callback in the morning.
Trained technicians following recognized IICRC drying standards.
Truck-mounted, portable, and submersible for any size loss.
The loss is documented and billed to the carrier directly.
Only rarely, during an unusual hard cold snap like Winter Storm Uri in February 2021, not as a normal part of the climate. Houston pipes are generally not built or insulated for sustained freezing temperatures, which is exactly why a rare freeze event can cause widespread breaks when it does happen.
Aging supply lines corroding from the inside, slab leaks caused by ground movement in the region's clay soil, and worn joint connections at fixtures account for the large majority of pipe failures here year-round.
Lines running through attics, exterior walls, and garages, since these areas typically have the least insulation and are furthest from a home's heated interior space, are the most exposed during an unusual cold snap.
Sudden freeze-related pipe failures are commonly covered under a standard homeowner's policy, and during a widely documented event like Winter Storm Uri, claims tied to that specific storm are well understood by most insurers.
Letting faucets drip, opening cabinet doors under sinks on exterior walls, and disconnecting outdoor hoses are simple steps that can reduce risk when a hard freeze warning is issued, even though such events are uncommon here.
Houston crews are on call 24 hours a day, local and fast, and can be on the way within the hour.
Call (346) 680-3171